Error – Restore a Full Backup/cpmove File

Hi Guys, currently i’m migrating one of our client’s hosting server from INDIA (Dedicated Server) to USA (softlayer cloud server). While migrating the account, I had faced the below issue.

Error : Restore for rusac

The error message ,which i got while restoring the rusac account,

Restore Error :
Cannot restore. That user already exists on this system

I had faced that issues for few more accounts but i had follow the below steps to restore those accounts and now, I’m going to explain the details of rusac .

1) finding the “rusac” user name in server ?

Use the below command to find-out whether the user is available at user home directory or any other location or any configuration file.

root@mycloudserver [~]# find / -name "rusac"
/var/spool/cron/rusac
/var/cagefs/16/rusac
/home/virtfs/jeyaprak/var/spool/cron/rusac
/home/virtfs/jeyaprak/var/cagefs/16/rusac
/etc/proftpd/rusac

The username is available above location and i’m going to delete it manually using rm See the output.

root@mycloudserver [~]# rm -Rf /var/spool/cron/rusac
root@mycloudserver [~]# rm -Rf /var/cagefs/16/rusac
root@mycloudserver [~]# rm -Rf /home/virtfs/jeyaprak/var/spool/cron/rusac
root@mycloudserver [~]# rm -Rf /home/virtfs/jeyaprak/var/cagefs/16/rusac
root@mycloudserver [~]# rm -Rf /etc/proftpd/rusac

Now, I’m going to try from cpanel, Again i’m getting the same error message.

2) I’m going to check /etc/passwd & /etc/group file ?

Use the below command to find-out whether the user is available at /etc/passwd & /etc/group file.

root@mycloudserver [~]# grep rusac /etc/passwd
rusac:x:616:617::/home/rusac:/sbin/nologin

root@mycloudserver [~]# grep rusac /etc/group
rusac:x:617:

I could found that, the user is available from /etc/passwd & /etc/group file.

3) How to delete the user from /etc/passwd file ?

I’m going to delete the user from /etc/passwd file manually. See below.

anjayahf:x:609:610::/home1/anjayahf:/usr/local/cpanel/bin/noshell
saplearn:x:611:612::/home1/saplearn:/usr/local/cpanel/bin/noshell
edwin:x:613:614::/home1/edwin:/usr/local/cpanel/bin/noshell
learnseo:x:614:615::/home/learnseo:/usr/local/cpanel/bin/noshell
pfcpan:x:615:616::/home1/pfcpan:/usr/local/cpanel/bin/noshell
rusac:x:616:617::/home/rusac:/sbin/nologin
subhamso:x:617:618::/home1/subhamso:/usr/local/cpanel/bin/noshell
adarsh:x:618:619::/home1/adarsh:/usr/local/cpanel/bin/noshell
anbu:x:619:620::/home1/anbu:/usr/local/cpanel/bin/noshell
berry:x:620:621::/home1/berry:/usr/local/cpanel/bin/noshell

Just open the /etc/passwd file and remove entire line of the user.

4) How to delete the user from /etc/group file ?

I’m going to delete the user from /etc/group file manually. See below.

acsgasca:x:609:
anjayahf:x:610:
saplearn:x:612:
edwin:x:614:
learnseo:x:615:
pfcpan:x:616:
rusac:x:617:
subhamso:x:618:
adarsh:x:619:
anbu:x:620:

Just open the /etc/group file and remove entire line of the user.

5) Trying restoration from cPanel/WHM >> Backup >> Restore a Full Backup/cpmove File ?

Now, I’m going to try from cPanel/WHM >> Backup >> Restore a Full Backup/cpmove and got success. See the output.

Restore for rusac

Searching /home....
Found cpmove-rusac.tar.gz !
Extracting tarball...................
Done

Extracting Domain....Done
.
.
.
Account Creation Status: ok (Account Creation Ok)

Checking input data......Done
.
.
Cleaning up extract directory

Done
.
.
.
Restore Complete
Account Restore Complete Unlocking password for user rusac.passwd: SuccessRunning postrestore script....Done
.
.
checked 107 files.....

6) Restoring account, if you avoided STEP – 3 & 4 ?

If you are not familiar or you haven’t got any awareness about importance of those file.what you may suggest to do is, use STEP 6 and avoid STEP 3 & 4 and you don’t want to remove the user from /etc/passwd & /etc/group file, you will be definitely get the same error message (Avoiding STEP – 3 & 4). If you still getting the error message from cPanel/WHM interface, just feel free and try it from SSH, using below command to do it.

root@mycloudserver [~]# /scripts/restorepkg --force learnseo
cPanel restorepkg 2
Force Mode: yes
Reseller Privs Restore: yes

Searching /home....
Found cpmove-learnseo.tar.gz !
Extracting tarball...................
DoneExtracting Domain....DoneGenerating Account....     groupadd: group 'learnseo' already exists
useradd: user 'learnseo' already exists
.
.
Account Creation Status: ok (Account Creation Ok)Checking input data......Done
.
.
DoneRebuilding Apache ConfRestoring SSL vhost(s)Cleaning up extract directory
DoneRestore CompleteAccount Restore Complete
Unlocking password for user learnseo.passwd: SuccessRunning postrestore script....Donechecked 179 files.....